Shipping policy

We work to ship out orders the same business day or the next business day after the orders have been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship out orders. 

Tracking for your orders is emailed to you once your order is shipped out. Tracking updates are available typically within 1 business day of shipping out. 

If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you. 

If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. 

We are not responsible for lost, mis-delivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct, If your tracking shows that your package has been delivered, please check with your neighbors or family members to make sure they did not receive it by mistake. Then feel free to make a claim with the appropriate delivery service.

We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.